English for Hotel Industry

English for Hotel Industry is a 30 hour course for adult learners who need English for their work. It focuses on everyday communication situations that the employees of hotel industry face every minute at the work place. Throughout the course the hotel employees can understand and respond to the needs and requests of hotel guests during their stay. The course meets the needs of receptionists, management trainees, bar persons, porters, chambermaids/room attendants, housekeepers, concierges/commissionaires, waiters/waitresses, etc. Each lesson deals with different work situations, such as answering the phone, giving directions, dealing with guests’ problems, writing short e-mails and letters, suggesting places to visit, and explaining how things work.